Refund & Return Policy
If the item you ordered is defective (e.g., due to a printing error on our part), please contact us immediately so we can find a suitable solution.
14-Day Right of Withdrawal (EU)
As a consumer in the EU you have the right to withdraw from the contract within 14 days without giving a reason. The withdrawal period starts on the day you or a third party (other than the carrier) receive the goods. To exercise this right, inform us of your decision by email or contact form. If you withdraw, we will reimburse all payments received from you without undue delay and in any event within 14 days of the day we are informed of your withdrawal.
How to Return an Item
- Contact our support team via email or contact form with your order number and reason for return.
- Wait for return approval and instructions.
- Pack the item securely and send it to the return address below.
- Once received and inspected, we will process your refund or exchange.
Return address:
foto tek
Badstr. 38
13357 Berlin
Deutschland
Note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Questions?
Please contact us if you have any questions about returns or exchanges.